Terms of service
Terms of service
1. Introduction
Welcome to Treasure Island Japan!
These Terms of Service (“Terms”) govern your use of our website and all related services operated by Treasure Island Japan, headquartered at
3-3-13 Nishi Shinjyuku, Mizuma building, Shinjuku, Tokyo, Japan.
By accessing or using this website, you agree to be bound by these Terms and all applicable laws and regulations.
If you do not agree with these Terms, please refrain from using our website and services.
These Terms apply to all users, including individuals and corporate entities, regardless of country of residence.
Our services are primarily intended for business entities and persons of legal age (18 years or older, or the age of majority in your jurisdiction). If you are under the applicable age, you must have the consent of your parent or legal guardian.
Treasure Island Japan reserves the right to update, amend, or change these Terms at any time. Changes will be effective upon posting to this website. We encourage you to review these Terms regularly.
2. Account Registration & Responsibilities
To access certain services on our site, you may be required to register for an account and provide current, complete, and accurate information as prompted by the registration process.
You are responsible for maintaining the confidentiality of your account credentials (including username and password), and for all activities that occur under your account.
You agree to:
Provide truthful, accurate, and up-to-date information during account registration and when updating your account.
Immediately notify us of any unauthorized use of your account or any other security breach.
Ensure that your account is not shared, sold, or transferred to any third party without our written consent.
Treasure Island Japan is not liable for any loss or damage resulting from your failure to comply with these responsibilities.
We reserve the right to suspend or terminate any account that is found to contain false information, has been compromised, or is otherwise used in violation of these Terms.
3. Product Orders & Pricing
Order Process
All product orders placed through this website or via direct communication constitute an offer to purchase goods in accordance with these Terms.
Your order will be considered accepted once we send you a written confirmation (by email or other means).
We reserve the right to refuse any order at our discretion.
Pricing, Currency, and Taxes
Product prices are listed in Japanese Yen (JPY), unless otherwise stated.
Prices do not include shipping fees, customs duties, taxes, or other charges unless expressly indicated.
You are responsible for all shipping costs, import duties, and any applicable local taxes.
Price Changes & Exchange Rates
Prices, product availability, and specifications are subject to change without prior notice.
If there is a significant change in exchange rates before payment, we reserve the right to adjust the final price.
In the unlikely event of a product being listed with incorrect pricing or information due to typographical error or system malfunction, we reserve the right to cancel or adjust the order before shipment.
Stock Availability
All orders are subject to stock availability.
If a product is out of stock or discontinued at the time of order confirmation, we will notify you as soon as possible and offer available alternatives or a refund.
4. Payment Terms
Accepted Payment Methods
We accept the following payment methods:
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WISE
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PayPal
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Bank transfer (wire)
Payment Currency and Deadline
All payments must be made in Japanese Yen (JPY), unless otherwise agreed in writing.
Full payment must be received within the payment period specified on your invoice or order confirmation, typically within seven (7) days of order confirmation unless another timeline is communicated.
Non-Payment and Late Payment
If payment is not received by the due date, we reserve the right to:
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Suspend or cancel your order and any pending shipments,
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Charge a late payment fee or interest (at the rate permitted by applicable law or as specified on your invoice),
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Refuse future orders or require advance payment for subsequent transactions.
All costs associated with failed or reversed payments (such as bank charges or transaction fees) are the customer’s responsibility.
If you anticipate any delay or issue regarding payment, please contact us as soon as possible so we can discuss possible arrangements.
5. Shipping & Delivery
Shipping Methods
We offer domestic and international shipping via reputable carriers, such as FedEx, DHL, EMS, Japan Post, or as otherwise specified in your order or agreement. Shipping methods may vary depending on the destination and the nature of the products.
Shipping Costs, Duties & Taxes
Unless otherwise stated, shipping fees, import duties, taxes, and other charges are the sole responsibility of the buyer.
These costs will be calculated and indicated prior to order confirmation whenever possible.
Estimated Delivery Times
Estimated delivery times will be communicated during checkout or order confirmation and may vary depending on product availability, shipping method, and destination.
We aim to process and ship all confirmed orders within one 1 business day after payment is received, unless otherwise agreed upon.
Transfer of Ownership & Risk
Ownership and risk of loss or damage to the products pass to the buyer upon handover to the shipping carrier.
We recommend that you arrange appropriate insurance if required.
Delays, Loss, or Damage
We strive to deliver your orders promptly; however, we are not liable for delays due to force majeure events, customs clearance, or carrier-related issues beyond our control.
In case of loss or damage during shipment, please contact us immediately. We will assist you in filing claims with the shipping carrier and help resolve the situation to the best of our ability.
6. Returns, Refunds & Cancellations
Return & Refund Policy
Returns and refunds are accepted only under the following conditions:
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The product is defective, damaged, or significantly different from the description at the time of delivery.
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The product received is not what was ordered (e.g., wrong item).
To request a return or refund, you must notify us in writing (via our contact form or email) within seven (7) days of receipt, providing photographs and a detailed explanation of the issue. Products must be unused and in their original packaging unless the defect was only discoverable by opening.
We reserve the right to inspect the returned items before issuing any refund or replacement. Approved refunds will be processed by the original payment method. Shipping charges are generally non-refundable, unless the error was on our part.
Out-of-Stock, Wrong Shipment, or Defective Product
If an item is unavailable after your order is confirmed, or if the wrong or defective item is delivered, we will contact you promptly to offer an alternative product, a replacement, or a full refund.
Cancellations
Orders may not be cancelled after confirmation, except at our sole discretion or as otherwise provided by law. Pre-orders and custom/special orders are non-cancellable and non-refundable unless otherwise agreed.
7. Authenticity Guarantee & Restrictions
100% Authenticity Guarantee
We guarantee that all products sold by Treasure Island Japan are 100% authentic and sourced exclusively from official Japanese distributors and trusted partners.
If you have reasonable grounds to believe that you have received a counterfeit item, please contact us within seven (7) days of receipt, providing detailed information and photographic evidence.
Upon verification and approval, we will offer a full refund or replacement at our discretion.
Restrictions and Conditions
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This authenticity guarantee applies only to products purchased directly from Treasure Island Japan and does not cover items obtained from unauthorized resellers, gray markets, or third parties.
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In order to process a claim, the product must be unused, remain in its original packaging, and you must provide proof of purchase and required supporting documentation.
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This guarantee is void in cases of false claims, attempted fraud, or abuse of the policy.
Prohibited Conduct
Any fraudulent activity, abuse of the authenticity guarantee, unauthorized resale, or engagement in illegal acts—including violation of relevant intellectual property rights—will result in immediate suspension of service, cancellation of transactions, and may lead to legal action.
We reserve the right to investigate all claims and transactions. Our priority is to ensure fairness and to protect our genuine partners and customers.
8. User Conduct & Prohibited Activities
By using our website and services, you agree to act responsibly and ethically. The following activities are strictly prohibited:
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Any misuse or unauthorized use of the website, including attempts to gain unauthorized access, disrupt operation, or interfere with other users’ access.
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Engaging in fraudulent activities, including but not limited to submitting false information, impersonating others, or payment-related fraud.
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Infringing upon intellectual property rights, including unauthorized use, reproduction, distribution, or display of any content, trademarks, images, or other materials belonging to Treasure Island Japan or third parties.
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Posting, transmitting, or submitting any defamatory, abusive, harassing, hateful, discriminatory, obscene, or otherwise inappropriate content, including but not limited to product reviews, comments, or other interactive features.
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Attempting to reverse-engineer, disassemble, or tamper with any of our website’s technology or security features.
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Engaging in any activity that violates applicable local, national, or international laws and regulations.
Violation of these rules may result in suspension or termination of your account, cancellation of orders, and legal action.
We are committed to providing a safe, respectful, and positive environment for all partners and users.
9. Intellectual Property Rights
All content on this website—including, but not limited to, images, text, graphics, logos, icons, product data, and other materials—is the exclusive property of Treasure Island Japan or its content suppliers, and is protected by applicable copyright, trademark, and other intellectual property laws.
Any unauthorized use, reproduction, copying, modification, distribution, or commercial exploitation of any content on this website is strictly prohibited without our prior written consent.
You may access and view site content solely for personal or internal business purposes in connection with approved use of our services.
Use of our content for any other purpose—including for resale, commercial gain, or publication on other websites, social media, or printed matter—without explicit permission is prohibited.
Treasure Island Japan reserves the right to take legal action against any violation of these intellectual property rights.
11. Privacy Policy & Data Handling
Treasure Island Japan is committed to protecting your privacy and managing your personal information with the highest level of transparency and care. The handling of all personal data is governed by our official Privacy Policy (link), which can be reviewed at any time on our website.
We collect, store, and use customer information solely for the purposes of conducting our business, responding to inquiries, processing orders, and improving our products and services. Personal information is never shared with or sold to third parties, except:
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Where necessary to fulfil your order (such as with shipping carriers or payment processors),
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When required by law or governmental authorities,
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Or with your explicit prior consent.
By using our website or services, you acknowledge and agree to the terms of our Privacy Policy and the use, storage, and processing of your personal data as outlined therein.
If you have any questions regarding our use of your personal information or would like to exercise your rights under privacy laws, please refer to our Privacy Policy or contact us directly.
12. Changes to Terms
Treasure Island Japan reserves the right to update, modify, or change these Terms of Service at any time, at our sole discretion. Any changes will be posted on this website and will become effective upon posting, unless otherwise specified.
We encourage you to review these Terms regularly to stay informed of any updates. Your continued use of our website and services after any changes are posted constitutes your acceptance of the revised Terms.
If there are material changes that significantly affect your rights or obligations, we will make reasonable efforts to notify you in advance by email or other appropriate means.
13. Governing Law & Jurisdiction
These Terms of Service and any disputes arising out of or relating to the use of this website or our services shall be governed by and construed in accordance with the laws of Japan, without regard to conflict of law principles.
Any legal action, proceeding, or dispute between the parties shall be subject to the exclusive jurisdiction of the Tokyo District Court in Japan.
14. Contact Information
If you have any questions, concerns, or legal inquiries regarding these Terms of Service or our business operations, please contact us at:
Treasure Island Japan
3-3-13 Nishi Shinjyuku, Mizuma Building
Shinjuku, Tokyo 1600023, Japan
Email: support@treasureislandjapan.com
We are committed to responding promptly and transparently to all legitimate inquiries.